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Challenge #1: Contextual Alerts

So many things can make us change our plans last minute. It could be a weather change, traffic, closures, or even just a change of mood. Sometimes, you just need to be reminded of an activity you were interested in doing when planning the trip.

In these high stress moments, how might we help our users make decisions?


Solution:
  • Use AI to consider distance, schedule fit, location hours, user patterns, and past dismissals to decide when proximity actually matters.
  • Use AI to surface alerts via chat and push notifications when it is at least 80% certain of disruption.
  • Always provide alternatives, never just problems.
  • Let users know what's happening, the impact on their plans, and 2-3 AI generated alternatives.
  • Always allow users to have the final choice, if they want to reschedule, replace, or keep their plan.


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