Introduction
NewYork-Presbyterian (NYP) is one of New York’s most comprehensive healthcare systems, serving millions of patients each year. With a vast network of hospitals, providers, and digital touchpoints, NYP needed a cohesive, scalable, and user-friendly digital experience that could support the diverse needs of patients, caregivers, and healthcare professionals.
Our team at Havas CX has been a close partner in this journey, collaborating on multiple projects over the years to enhance NYP’s digital ecosystem. From a complete design system overhaul to iterative improvements across key user experiences, we have been working to create a seamless and accessible healthcare journey.